Refund policy

All Miscast products are made to order. Production begins only after your order is placed, and each item is crafted specifically for you. We kindly ask you to review your order carefully before confirming your purchase — including product specifications, quantities, and shipping address.

PART A — EU CUSTOMERS

This section applies to consumers with a delivery address within the European Union.

A1. Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet entered production. To cancel, log in to your account and use the self-serve cancellation option, or contact us at info@miscast.it as soon as possible.

After 24 hours, cancellation is no longer possible as production will have already begun.

A2. Right of Withdrawal

In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.

However, the right of withdrawal does not apply to the following Miscast products, as they fall under the exemptions provided by Article 16 of EU Directive 2011/83/EU:

Magnetic Movement Trays and Magnetic Conversion Trays — these products are manufactured to the customer's exact specifications (dimensions, configuration, and format chosen at the time of order) across hundreds of possible variants. Each item is produced specifically for the individual order; given the combinatorial specificity of available configurations, it is not operationally feasible to stock, track, or resell returned items — each returned unit would require dedicated inventory management with no certainty of a matching future order. They are therefore exempt under Article 16(c): goods made to the consumer's specifications or clearly personalised.

Acrylic products with applied protective film — a protective film is applied during production to preserve the surface integrity of the item. The film is semi-transparent and does not prevent the product from being inspected or evaluated before use. We strongly recommend not removing the protective film until you are certain you do not wish to return the item. Once removed, the film cannot be reapplied; handling or transit after removal creates a significant risk of surface scratches that would permanently reduce the product's commercial value. In accordance with Article 14 of EU Directive 2011/83/EU, if the protective film has been removed prior to return, Miscast reserves the right to deduct the corresponding loss in value from the refund. Given that removal of the protective film prevents the item from being sold as new, this deduction will be 50% of the item value. If the returned item presents additional damage beyond film removal, the deduction may be higher, up to the full value of the item.

A3. How to Initiate a Return (EU)

For products eligible for return under the right of withdrawal, you can initiate the return directly from your account using the self-serve return option, or contact us at info@miscast.it, within 14 days of receiving your order.

Items sent back without prior authorisation will not be accepted.

Return shipping costs are the sole responsibility of the buyer.

Condition of returned goods: Returned items must be in their original condition, unused, and with all original packaging intact. In accordance with Article 14 of EU Directive 2011/83/EU, if the value of the goods has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning, Miscast reserves the right to deduct the corresponding loss in value from the refund.

A4. Damages, Issues, and Defective Products (EU)

Please inspect your order immediately upon receipt. If the item is defective, damaged upon arrival, or incorrect, contact us within 30 days of receipt at info@miscast.it with a description and photo evidence. We will resolve the issue through replacement or refund in accordance with your consumer rights.

A5. Statutory Complaint Rights (EU)

If a product is faulty or non-conforming under applicable consumer protection law, you have the right to file a complaint within two years of purchase (Italian law) or three years where applicable under local EU member state law. This right applies regardless of whether the product is personalised, and is separate from the right of withdrawal.

To file a complaint, contact us at info@miscast.it with a description of the issue and supporting photos.

A6. Quality and Product Variation (EU)

As our products are manufactured using 3D printing technology, minor variations in texture, surface finish, or colour may naturally occur. These are inherent characteristics of the manufacturing process and are not considered defects.

For acrylic products, please note that colour tones may vary slightly between production batches. While we maintain consistent quality standards, minor colour differences between items produced in different batches are an inherent characteristic of the material and manufacturing process, and are not considered defects.

A7. Refunds (EU)

Once a return or complaint is approved, you will be refunded to your original payment method within 14 days of receiving the returned item. If you have not received your refund after this period, please contact us at info@miscast.it.

PART B — UNITED STATES CUSTOMERS

This section applies to orders with a delivery address in the United States.

B1. Order Cancellation

After 24 hours, cancellation is no longer possible as production will have already begun.

B2. Returns

All Miscast products are made to order. We do not accept returns for change of mind. Returns are accepted only where the item is defective or incorrect upon delivery (see Section B3).

B3. Damages, Issues, and Defective Products (USA)

B4. Quality and Product Variation (USA)

For acrylic products, please note that colour tones may vary slightly between production batches. Minor colour differences between items produced in different batches are an inherent characteristic of the material and manufacturing process, and are not considered defects.

B5. Duties and Taxes (USA)

Orders shipped to the USA are delivered Delivery Duty Paid (DDP). Customs duties and import fees are included in the product price — no additional charges will be applied at the border. US sales tax is not included and may be applied separately depending on your state.

B6. Refunds (USA)

Once a return or complaint is approved, you will be refunded to your original payment method within 10 business days of approval. If you have not received your refund after this period, please contact us at info@miscast.it.

PART C — ALL OTHER COUNTRIES

This section applies to orders with a delivery address outside the European Union and the United States.

C1. Order Cancellation

After 24 hours, cancellation is no longer possible as production will have already begun.

C2. Returns

All Miscast products are made to order. We do not accept returns for change of mind. Returns are accepted only where the item is defective or incorrect upon delivery (see Section C3). For any other return enquiries, please contact us at info@miscast.it.

C3. Damages, Issues, and Defective Products (Other Countries)

C4. Quality and Product Variation (Other Countries)

C5. Duties and Taxes (Other Countries)

Customs duties, taxes, and import fees may apply depending on your country. These charges are the sole responsibility of the buyer and are not included in the product price. Please check with your local customs authority before placing your order.

C6. Refunds (Other Countries)

GENERAL

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Miscast — info@miscast.it

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Refund policy